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I booked a hotel at IBIS Dresden Zentrum for dates May 7-8, 2020. This booking was made thru Delta Airlines Website. Being a Delta Medallion Loyalty Member, I trust my booking made thru them.<br /> <br /> I was surprised to find out that my credit card has been charged for this future stay. At first, I didn't mind because I knew our trip was going to happen.<br /> <br /> But, due to this Corona virus issue, I wanted to cancel my stay because our trip to Germany might be cancelled or postpone. I tried cancelling the booking but I was surprised that they cannot honor my cancellation because of a policy which states the ff:<br /> <br /> &quot;Kindly note that cancellations or changes made before 4:00 AM local hotel time, Friday, March 27, 2020 are subject to a hotel fee equal to 90% of the total amount paid for the reservation.<br /> <br /> Cancellations or changes made after 4:00 AM local hotel time, Friday, March 27, 2020 are subject to a hotel fee equal to 90% of the total amount paid for the reservation.<br /> <br /> If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.&quot;<br /> <br /> I tried to reason that they should honor my cancellation because my stay is still months away, May 7-8, 2020. Additionally, I cannot understand why the cancellation policy dates states March 27, 2020. What has March 27, 2020 got to do with my stay on May 7-8, 2020. What's worst, they are only refunding 10% of what I paid.<br /> <br /> I'm hoping to get a favorable response and treatment from this issue not to mention that I booked with IBIS hotels many times. Additionally, I made the booking thru Delta because I trust their partnership with Hotels.com.<br /> <br /> I am hoping for a favorable response from Hotels.com higher ups.<br /> <br /> thank you.<br /> <br /> Carlo G. Angeles<br /> Toronto, Canada


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