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Vacuum broke in less than a year. It's covered under warranty but Hoover customer service is making it a complete nightmare. They actually want me to send the broken unit back at my expense before they will do anything. For a vacuum I paid $100 for, the cost of shipping it back makes zero sense, and they know this. I'm going to write it off, but everyone should know this company is an absolute nightmare to deal with. I suggest you avoid purchasing Hoover products because if you ever have a problem, which is likely at some point, you will not be at all happy with their astonishing lack of customer service.


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