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I have been waiting and trying to get my kenmore refrigerator repaired for the past two months. I have spoken to customer service on several occasions and keep being told parts are on back order. When I ask for specifics or to elevate the master (again, it has been 2 months), I am given the party line. I don't understand why it is taking so long for parts to a new model refrigerator. I could use some help here.


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