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Original Comment I reserved a car for June 14th for 2 days to be picked up at 10am & I prepaid so I didnt have to wait to pick up my vehicle because I had to rush to get on the highway to travel to Dover Delaware because I got the call on the 13th that my grandmother had passed away. I reserved my vehicle for your Kidder Street location in Wilkes barre Pa.When I arrived at this location the agent told me that he didnt have any vehicles there. I never got a phone call from anyone to tell me this. I caught a lyft there which cost me $20 to find out that there were no vehicles I informed the agent of this & he told me the only place that had vehicles were the Scranton airport & he informed me if I went to the airport he would contact the agent & give me a free upgrade.So I had to call another Lyft which had a flat rate of $40 to go to airport. So I am now out of $60. So when I finally got to airport & informed the agent about my upgrade for my inconvenience she informed me that she knew nothing about this & that she was not giving me a upgrade so I told her to cancel my reservation. She got on the phone & came back 5 mins later & said to me ok Ms. Knight your reservation has been cancelled I said thank you & rented a truck from somewhere else. Before I pulled off I called your 800# to see if my reservation was cancelled & not to my surprise it was not cancelled so I informed the agent what happened & why I cancelled the agent spoke to his supervisor & they cancelled my reservation without cancellation fees as this was not my fault. My purpose of this letter is to inform you of the rudeness of your agent on Kidder Street & also your female agent at Scranton Airport where neither agent cared that I had to travel to 2 locations in a Lyft which cost me $60 nor did they seem to care that it was urgent that I got to Delaware because my grandmother passed away the day before I have never been so upset in my life & I will never rent from Budget again because of the inconsiderate agents you have working for you. I believe these 2 agents will cause you to loose many customers in the future.

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