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My complaint is exactly the same as the other women's posts. It is very clear that Lord & Taylor's customer service department is not going to assist their customers in any way, let alone answer the phone! I also have a dress which I returned only to be returned back to me ROLLED UP IN A BALL AND THROWN IN A BOX! , with a note stating Final decision as per Returns Management. This is totally inexcusable. I will also file a complaint with the BBB and reach out to our local newscaster that helps with consumer complaints.


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