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Original Comment To whom it may concern I bought a kenmore elite fridge & a kenmore washer & dryer !!!Last June & July of 2019 had 2 service fridge & dryer I believe in February or March of 2020 the lite in my freezer is out again this will b my third lite in one year prior I had a kenmore fridge for 25 years never ever a problem this one 2 lites out already nobody would answer at Sears for a couple of months on hold 4 ever finally after waiting 3 hours someone answered & told me lite was only good for 90 days I said I tried to reach u but nobody would answer now they want to charge me a diagnostic fee & parts fee !!!!!im so disgusted with sears customer service this is why I'm reaching out to you !!!im also having a slight problem with dryer as far as drying towels I'm on a fixed income & my wife might b going back to work in a week or two but right now I'm using a flashlight to look inside my freezer don't have the money for service !!!!Once again all my life I've had kenmore appliances if u could please help me in anyway I would greatly appreciate it!!!!

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