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Spent 5 hours on phone today (July 14,2020, attempting to file a claim. Was put on hold by client service 3 times and each time was disconnected. I have paid the $40.00 fee for five years and this was my first attempt to file. Will be canceling this plan with AT&T tomorrow as it seems that this company is a total sham. If AT&T does business with company it does not speak well for them either. I do not recommend any one to use Asurion. Will also submit complaint to AT&T.


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