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Original Comment I had made a reservation thru the web site got the guaranteed room email, made a call to the property on another issue only to find they did not have my reservation, the property informed me that they had emailed hotels.com back stating they could not accommodate me ( i have this email ) I called customer service to question why they did not contact me regarding this? they could not tell me why? if i had drove the 4-6 hrs. to get to this property I would not have had a room to stay, all your customer service & supervisor said they could to was to book another hotel, I told them that the property i Was planning on staying in is resort & spa and that there is no other hotel like in the area. I was told the room would be cancelled and I would get a confirmation email in the morning, I did not receive this email, I had to call Back again !!! I asked for some sort of compensation as my whole trip had to cancelled as this was going to be special trip to the resort & Spa. The supervisor told me NO and that the only thing they could to was to book another hotel, as stated before nothing else like this in the area. I thought it would have only been fair that some sort of Compensation would have been appropriate. So in the end 2 hours over 2 days on the phone one cancelled special trip, zero customer service action, I suppose I am just a small Cog in a Giant Corporate Wheel, a response to this would be appreciated, but I assume not to be Expected,

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