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Original Comment I moved to a new location and Hughesnet was the only internet provider who serviced the county road that I moved to ... therefore I ordered service from them. I paid $400 up front for the cost of satellite and equipment. They brought it out and set it up but I still had no service. They told me they would send another service personnel to get it connected correctly. No one ever came. I called and emailed them every day for several weeks asking for a refund or the service I was paying for. They were charging me $49 per month and I had no service. I continued to reach out to them but they could never get service at my location. After 9 months of paying this bill and having no service, I took this matter to the Attorney General's Office and filed a consumer complaint. About a month later a man from Hughesnet called me and told me he had received the complaint and would like to work out something with me. He told me he could see what a terrible time I had with Hughesnet and he offered me a $671.16 refund. He gave me a confirmation number and told me the refund would be mailed to me in a few weeks. It has been a few months and I still have not received my refund. I have the confirmation number but it takes a lifetime when I call to try to speak with a representative about it. This has been the worst transaction. I plan to call the Attorney General's Office again tomorrow. Hughesnet should not be allowed to rip people off like this and get by with it. Check the Hughesnet reviews!!!

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