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Original Comment Visited Hardee's drive thru store#1501426 (1327 US hwy 72 e. Athens, Al 35611) on August 8, 2020 at 7:30 am. When we drove up to the window to pay, the cashier took our credit card, swiped it then handed it back saying that our card was not accepted. Not thinking twice about it, we handed her cash in the amount of $15.09 in an effort to not hold up the line. We visited this location with another family that was also told the same story by this cashier. However, they tried 2 different credit cards and still ended up paying cash for the order. Once we got to our destination, I checked my bank account to see if the card payment went through and it did!! I notified both the other family that we were traveling with as well the Hardee's we stopped at for a refund, and was told that they were unable to provide a refund to me. Interestingly enough, the employee that answered my phone call told me that there had been several other complaints about this same issue. When I asked to speak with the general manager, the lady told me that they weren't hear at this time but they could give take my name and number and have them call me by the end of the business day. I waited for this call and never received one, so I called back this morning to speak with the general manager and again was greeted with the same unprofessional assistant manager who gave me a different run around story about how I need to mail them a copy of my bank statement. Tried contacting corporate about this situation as I feel as though this issue may not be resolved.

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