Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment To whom it may concern - <br /> <br /> I began service with your company in March of this year. Having never used it before I was very willing to give it the benefit of not being one of the bigger competitors in the area. My first bad experience with your company came during installation. Your service technician claimed to have been to our address, but we were home all day. He never showed. Customer Service argued with me for 30 minutes claiming we were at fault. I must wonder &quot;WHY WAS I GETTING THIS SERVICE IF THIS IS HOW YOU TREAT YOUR CUSTOMERS!&quot; They finally rescheduled for a week later. The second one was 20 minutes away and cancelled the appointment. Now the third rep, was respectful and pleasant. He scheduled the appointment and apologized for the inconvenience. Third times a charm, but my husband did most of the work.<br /> <br /> Now the service is my second bad experience. I was told during the offer, that your service would be able to handle our one TV streaming and two other non-gaming devices (phone and laptop). <br /> <br /> To date I have received the following:<br /> <br /> Poor Customer Service<br /> <br /> Poor Technical Response<br /> <br /> Unsatisfactory Internet Service<br /> <br /> <br /> <br /> I am not the &quot;Comparing&quot; kind. I did not expect you to perform like Xfinity or Fios. I did expect you to perform though. You did not provide service to the specifications of your own contract. I was still willing to give you the benefit of the doubt. Perhaps there are too many better streams in the area and yours just couldn't keep up. We spent over a month without any service. We called you twice to get repair and we were given instructions on how to fix it ourselves. The third call, someone finally scheduled a tech call. For fifteen days into another billing cycle. We found out that the problem was with your dish, not your modem. Your dish was never properly secured to our roof. It was mounted with the wrong item. Twice a tech came out. Twice we were told they would be out to remount the dish. No one has come!<br /> <br /> Now we are moving to a place where we can't have satellite service and so we MUST cancel. We are told by your very RUDE customer service that we must pay $350 to do that. WHY DO I HAVE TO PAY FOR A CONTRACT THAT YOU DIDN'T FULFILL AS PROMISED IN THE BEGINNING? What do you want from me? To live in an area where gun violence is prominent just because if I move, I will owe you $350. No, you want me to starve my children to pay you that or pay for service that never works. <br /> <br /> I have been dissatisfied since the beginning of service and now at the end I am no different. I will NEVER recommend you to anyone in my family or friends or business associates. You are rip-off artists that prey on low income and credit challenged families to scam them into accepting poor service or be forced to pay enormous fees. Also, you then violate their right to information. That is a FEDERAL offense. I have notified an attorney!<br /> <br /> I demand a full refund of the monies charged to me for service that would have occurred August through September 2020. I formally request a written transcript of my account and all communications related to it and a refund of monies for services not received during the month of June and all of July. I will let you keep April and May out of the kindness of my heart. Lastly, I ask for a written apology for the unfair treatment by your Customer Service staff and the dismissiveness of your Technical Staff as well as an apology for trying to inappropriately charge me monies when you did not fulfill your contractual obligations. <br /> <br /> At the time my service is in the process of being cancelled. Let this letter stand as a statement that I do not approve any further charges to my account or credit card from your organization. Any attempts to do so will result in immediate legal action.

Feedback

Your Name

Your Email

Verification