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Original Comment From my Facebook page:<br /> <br /> We live in a service economy devoid of service. I feel I've spent most of my free time for the last three weeks on hold with one vendor or tradesman or another.<br /> <br /> About a year or so ago I purchased a high-wheel weed mower from the Sears nearest me; I thought that would be a convenient place to return it if it ever needed service. After all, some what may, Sears would ALWAYS be there. That store closed a month or two later. To be fair, it was in the ill-fated East Towne location and would probably be gone now in any event. Having had trouble with such mowers in the past I purchased the extended warranty. I called about a needed repair about a month ago and was pleasantly surprised when they offered to replace the entire machine which required only a new safety-lever assembly. A generous solution, I thought, which was NOT so generous after all as they never followed through on it.<br /> <br /> I just tried to call them back. I was on hold--listening to hold music that was world class in its obnoxiousness--for an hour and 45 minutes before someone answered. I briefly explained my problem and he felt he needed to refer me to their technical department. I've now been on hold more than two hours. I think Craftsman makes good products, but their service is deplorable.

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