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Original Comment My name is Nadege Jean-Paul, my contract# 288561562, and address is 4231 NW 19th street unit 261, Lauderhill FL, 33313. I would like to file a complaint on the customer service and billing. I think this problems is coming from speaking with agents that is answering call from other countries which caused a language barrier with customers that speaks English. I put a work order for plumbing back in June. With the back and forth agents not knowing how the job caused me as a customer with two contracts and have referred family members, I feel like I am being abused and not appreciated. I was double charged for my plumbing order, I am not sure how it happens but I have reached out to customer service several times about a double service charge, I was advised to disregard the charge. The harassment will not stop of receiving statements of bill, till this week. Every time I request to speak with a supervisor or request to have one to give me a call I have not received one till this day. I am so unhappy with American Home Shield at this point. With plumbing work order I have had my toilet tank lid broken because a tech from Cascade left the tower tank lid sitting on the toilet sit after leaving my home which caused it to be bump into by my younger sister and broke. I called and complain to AHS, AHS agent advised me that it was not their issue and that I need to call Cascade Plumbing, I called Cascade plumbing they advised me that I need to report it to AHS, it was a run around and nothing was done. There was an issue with my tub drain stopper that I needed to be repaired but never was put on the work order with the new A-Z plumbing company which was on the original work order with Cascade. A-Z plumbing company was so helpful they tried to do their best to work with me base on AHS not doing their job. This week I spoke with Jeff from the Philippians ID# 8049938, from the billing the department. Who was not too pleasant at all, and refused to have me to speak with a supervisor. Jeff advised me that he is sorry that the agents have been telling me to disregard bill but they will do investigation by pulling the call and call me back. I have not receive a phone call yet, every promised I was made regarding this issue, no one has delivered. I don't owe this $100 that I am being billed for. I need someone to help me with this bill of $100, my toilet tank lid that is broken and the tub tank lid situation that was not added to my work order. I need help, please help me.

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