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Original Comment We have a 3 year old Kenmore refrigerator. It stopped working a month ago on the 23 of September. I called Kenmore immediately and asked for a technician. I was told that the visit would be $169, and could not be arranged in less than 3 weeks. I was also told that the 10 year warranty I have with them is only for parts. I told them I thought this was ridiculous. They refused to reschedule this visit, so I took off work to be here on the assigned date. The technician never showed up despite me receiving a text, an email, and a robo-call telling me he or she would be there at the appointed time. (Between 1 and 5pm.) At 5pm I got on the website trying to figure out what was going on. In a chat session that I initiated, I was told that the appointment was not going to happen that day and needed to be rescheduled. I ended the chat and called the Kenmore service line. I asked to speak to a supervisor. I was told no. I was further told that the next available appointment would be another 3 weeks- into November. (making a total of 6 weeks from the initial call) I was informed that I could get my refrigerator looked at by my own technician, but that the parts warranty would be honored only if it was a Kenmore technician.

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