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WORST customer service I have ever experienced. Firetower road location in Greenville NC. They refused to take the battery out of the car for my elderly mother 75 years old. Told her she needed to get it out of the car and bring it in the store for them to help her with it! Are you kidding me??? I called them since I'm 2 hours away and ask can you get the battery out for her and they say NO we can't do that. Anyone reading this should take note that Advance Auto and Auto Zone are right down the street and both are great to deal with and that's exactly what I did. O'Reilly Auto should be ashamed to treat the elderly this way.


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