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Original Comment On Oct 22,2020 I filed a claim with my insurance company, Geico and your company in reference to a client of yours hitting my car due to improper lane change. I have a police report and witness statement, a copy of her insurance card stating she had coverage through June 2021 and copy of her drivers license. A claim was set up by your adjuster Dawn Greer, claim # PA0002636153, she sent me a confirmation text stating I would be hearing back from her in one two business days. That was the last time I heard from her until yesterday after I told her I would call corporate and file a complaint. I had called her at least twice a day left my cell phone number and email address on voice mail, left messages with both my cell phone number and email address on text messages that I sent to her at least once or twice a day. I sent email with phone number and email address to The General listing her name asking for help, all I was wanting was for someone to to get back with me so I could get my car fixed. I included my email address and phone number on all occasions. I had the claims operator trying to switch my calls to one of her team members to no avail. I was wanting to find out what procedure I needed to do to get an estimate and get my car fixed. Never got one of her team members either, tried that several times. Finally I called Geico and asked them to call the General to see why I was not getting a reply from Dawn Greer. I was advised that the person that hit me no longer had an active account with the general and they were denying my claim. How simple that would have been to notify me of this, just common courtesy to let me know instead of letting me hang for almost a week. The only reason I heard from Dawn Greer yesterday was I sent her a text telling her I was going to notify corporate, listing her name about the way I was treated and telling everyone I know how she treated me. Her explanation was that the number she had on file was a completely different number I provided in my voicemail. That is incorrect, she had a minimum of 6-7 voice messages with my cell number given each time. Undoubtedly she can't read either or she would have seen my phone number in my text messages to her. So after my text she decides to send denial letter to my adjuster, how convenient, should have happened a long time ago. Oh, she did apologize by the way, not acceptable. And if I have any questions I should call her or have my call transferred to one of her team members who can help me. Yeah right, did that, done that, won't do it again. wouldn't get a reply back anyway. Just thought maybe you might like to know. As you can tell I am thoroughly disgusted.

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