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Original Comment On November 11,2020 I ordered from your Matthews, NC location via DoorDash. Location Address (9801 Independence Pointe Pkwy). I ordered an Ultimate Feast, Casear Salad and half dozen of biscuits. My order to talked to $61.16. Upon my order being dropped off all I received was a salad and biscuits. I asked the delivery driver where the rest of my food was she said that's all the restaurant gave her. The salad was a large bowl of lettuce very scarce toppings to none at all. The biscuits were extremely cold and crumbled in half's crumbs and pieces as if the pan was just dumped in the box. And there was no Ultimate feast in sight. I contacted the restaurant after several attempts because they were closed once my order was dropped off. The GM answered the phone, I expressed my complaint and dissatisfaction she said, "There's nothing I can do about it all I can tell you is to contact DOORDASH for a refund." I inquired about the ultimate feast that was left behind that I'm sure they had to dispose of, she had no answer for me. I asked if the delivery drivers come inside to get the food or is it brought out to them she said sometimes both. I asked if she could refund me and I also asked for my order to be remade she again stated there is nothing she can do about it and that I need to take that up with DooDash and the delivery driver. I also pointed out to her that the delivery driver can't make my food nor cook nor prepare it nor bring it out the kitchen that's the restaurant's responsibility to make sure the whole order is correct and brought out not DOORDASH, the deliverer brought me what was given to her. I asked for corporate's number to escalate the matter she said that she is the GM and she doesn't know what else to tell me and there's no reason for me to be upset. I'm currently pregnant and I love food and I hate terrible customer service. This was the worst experience of my life at Red Lobster, I still can't believe it. I placed my order at 7:55pm it was picked up at 8:19 pm and dropped off to me at 8:28pm they closed at 8:30pm. I called at 8:30pm didn't get through until 8:45pm And that is the terrible customer service I was met with. I have photos of my food as it was given to me I didn't even touch it it looked so disgusting nasty and cold. My 15 month old was unable to eat dinner he cried when the food arrived because he couldn't understand why we weren't eating and where was our dinner. Roughly $62 wasted on cold biscuits and a bowl of lettuce with a side of terrible customer service. I will never order from nor eat at this restaurant ever again.

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