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Original Comment We have been Dish customers for over 10 years, moving our satellite from South Dakota to Branson, MO to Ozark, MO, and finally to Nixa, MO. As I was placing the last move order from Ozark to our new home in Nixa, the customer service rep stated that since my receiver equipment was outdated, I should upgrade to the Hopper, which we did. Customer Service rep Frank assured me the channel package I chose would have all the choices we desired since it was a downgrade from our previous package. That was not fact. We were missing several favorite channels so a month later, I upgraded to the original premium package to get the few channels we enjoy.<br /> <br /> The move technicians were not Dish corporate employees but rather a third party vendor. After the install, they requested that we watch the sound board demo so they could receive credit for the demonstration. This was an inconvenience for us and a waste of our time since our home is small and a sound board was completely unnecessary, which we relayed to the techs. They persisted and wasted at least 30 minutes of our time.<br /> <br /> The following day, we experienced a malfunction of the Joey remote control and after speaking with CS again, we had to wait five days for a new remote; consequently, we were without a TV in the master bedroom for that period of time. <br /> <br /> In early December, we began having intermittent problems with Dish reception. I called to have a tech come out and was given a date nine days out! When I asked to speak with a supervisor, she said that's the best she could do and if I wished to cancel service, she could transfer me to the disconnect department. I stated I'll call back when I'm ready to do that once I've secured another provider. In the days that followed, we completely lost TV and Dish services, even the local channels. Friday, once again I called CS and the tech said there is no connection to our satellite dish. He was able to get a tech scheduled for Sunday afternoon, two days later. In the meantime, I purchased two Roku remotes and successfully connected our TVs. When the corporate tech arrived Sunday, he said that most of his service calls are a result of poor installations by vendors. When he went to get the satellite, which was installed on a pole, he said the pole was just stuck into the ground and not mounted into a cement base. He also stated that this was the basis for all our satellite problems!<br /> <br /> Because of these continuing issues over a two month period, we cancelled our Dish satellite service and have no intension of paying an early termination fee, especially since we had been a long-standing customer. Please reverse the fees.

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