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Original Comment Bought a brand new four wheeler for my grandson for Christmas! It was delivered the day before Christmas. Christmas morning the four wheeler would not start. Read the manual and watched you tube videos was doing everything right even checked the gas. Got ahold of bass pro in Columbia MO the day after Christmas. After talking to someone in the service department and several emails someone finally agrees to come out! They come out and can't get it started so they take it back to the shop. New spark plugs placed and battery charger and was told the fuel gauge valve was placed upside down so manufacturers issue! I advised I was not comfortable with the defective four wheeler and asked for them to take it and replace with another brand new one that wasn't defective! They refused and said it works now just have to remember the valve is backwards really it's brand new and I paid close to 3000 dollars : needless to say I my grandson was riding it and it just died and I had to push it home! I have been communicating only through email now so I can have written proof of the conversation! I have a 3000 dollar four wheeler in my garage my grandson has not been able to ride since we bought it! I was so excited to get him the four wheeler he wanted! Will never give my business to them again and will share my story! Tried for a month to contact corporate for help and nobody returns calls or emails. Maybe it's time to contact a lawyer! I was so hoping they would turn this situation around and make it right'

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