Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment The whole reason I went to Famous Footwear today February 26, 2021 is because I seen they had a sale when I looked at the website online that if you spend $50.00 you get $10.00 off by March 1,2021. I spent $96.05 and gave the Cashier my email address which was correct. She told me to just go online and just show her the $10.00 off anywhere on the website and she would take it off because I told her I forgot my password. So I did what she asked and showed her the website like she said I could do. Then she says oh you need to login which I wasn't able to she told me to just come back and the $10.00 will be there in my account which is a lie! Because it was just a sale the company was running until March 1,2021. The cashier not only lied but also didn't honor the $10.00 off even though she was able to pull up my rewards account in front of her and told me just show her the website!!! (Which means she could've just typed in a code; which I know is possible because I have worked customer service for many years). I also put another pair of shoes back because she told me they were $44.99 when on the isle on the shelf the price tag said $29.99. She didn't want to price check so I didn't purchase them. I don't mine spending money but it's the principle of I deserved to have $10.00 /taken off my balance and she should've went back and price checked the shoes. Professionalism should always be a companies top priority to make sure the customer is satisfied with there purchase and to address any concerns they may have. store #2763 Associate 303371.

Feedback

Your Name

Your Email

Verification