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Original Comment A group of 8 of us had a birthday lunch at Chili's in Lake Havasu, AZ March 11. For the 2nd time we experienced a disaster. I will only comment on my husband and my experience, We had an offer of a free appetizer. My husband chose the 1/2 order of Texas cheese fries. He then Ordered the 3 for $10 and had the bacon cheeseburger. He asked if he could exchange the fries for a salad as he was getting the Texas cheese fries. The waitress said yes and what dressing would you like. He said make it a Caesar salad. I had the bottomless soup, salad and chips.<br /> <br /> When it comes time to pay we were charged for the Texas cheese fries plus $4.49 for a bowl of soup and $5 for a Caesar salad. We called the waitress over and she offered to make the change but argued about the fries. The new bill now had the charge for the salad, we questioned that and were told you can't exchange fries for a salad, What? We asked about this before ordering. We paid and waited while our friends then disputed their bills.<br /> <br /> Another diner at our table was charged for a bowl of soup that I had. Manager was called over and he was less than helpful telling the group that my husband and I had gotten away without paying for soup. This happened to us the month before. After much frustration and 40 minutes, said we would have to think twice about returning. Manager said that was our prerogative. Where is customer service?

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