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First, I am a loyal long time Pearle Vision customer and have recommended Pearle Vision to others because of the quality and customer service friendly. I have now run into an issue which no one seems to want to address.<br /> I had an eye appointment and ordered glasses late September 2020. The glasses I received broke around a month after receiving. The eye piece came completely off. They (Des Peres, MO office) replaced the frames. A month later these frames cracked under the lens. Frames were replaced then. These frames have been replaced SIX times (for either the crack in the frame or the eye piece coming off for both). This is beyond ridiculous at this point. When they replaced this last pair, I was also given an additional pair of frames in case the SIXth replacement failed.<br /> It is obvious to me that there is a flaw in the frames I was given, maybe from the same lot or just a flaw in the design. I have not dropped these glasses, slept in them or stepped on them. In fact, I am very conscious of managing delicately so hopefully they won't break.<br /> The Manager of the store (I don't even know name) will not speak to me - she speaks through her staff. They have been very considerate and acknowledged that they do not understand why they are not being permitted to select another design.<br /> Currently, I have sought out another vendor for glasses, as we are doing some traveling and I cannot afford to be without glasses. I should not have been forced to do this.<br /> As far as I am concerned, these frames should be replaced with another style and lenses, sooner rather than later. After SIX pairs, this is the only solution that is acceptable. Please contact me to discuss.


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