Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I had an unpleasant experience at this Crunch Fitness location.<br /> <br /> On November 30th, 2020, I signed up for a peak membership. I was then encouraged to do four months of once-a-week one-hour sessions with a personal trainer. I had a fine experience with my trainer for four months, but I was advised to cancel before the fourth month ended because Crunch will continue to charge and schedule your training sessions until you request cancellation.<br /> <br /> On March 23rd, I asked a front desk employee how I should go about canceling my training sessions, and I was given an email address to which I should send a cancellation request.<br /> <br /> On March 26th, I sent an email to both manager@crunchnorthriver... and [email protected] requesting that my training sessions be canceled; 20 minutes later, I received a call from Robert, the manager, informing me that he had received my email and that he would forward it to Zak Meza, the Head Coach, who oversees the training sessions.<br /> <br /> I figured my cancellation request was successful as I was only charged $14.99 for my peak membership and not $199 for the training sessions on April 1st, but then I was charged $199 on April 8th. That same day, I called Zak Meza to ask why I was still being charged. Zak Meza replied that he was unaware of my cancellation request and that there was nothing he could do to refund the money, but that I could save those sessions for a later time, and then sent me an email confirming that my training had been canceled and there will be no additional charges. I was able to file a dispute with my bank and get my money returned. I also confirmed with my trainer that I canceled because we had stopped scheduling our training sessions.<br /> <br /> On April 27th, I was charged $199 for the second time in one month. I was confused as to why I was still being charged despite all of the steps I took to cancel the first time, so I called my bank again, and this time they disabled my card which was unfortunate because I was leaving town that weekend and needed access to my money. Right after I got off the phone with my bank I called Crunch to speak with Robert, the manager, but the front desk staff informed me he was talking with a customer and put me on hold, then minutes later advised me to call back because he was still talking, so I left work early to speak with Robert in person instead. I saw Robert standing near the front desk when I arrived at Crunch, so I waited for him to finish his conversation. When he did, I introduced myself and asked if we could talk about my cancellation request, as well as reminding him that we had previously discussed the same topic on the phone.<br /> <br /> Before I could even explain the situation to Robert, he had an unfriendly tone in his voice and kept interrupting me, claiming that he had no idea who I was and that he had never received an email or phone call from me. I tried to clarify that I had been attempting to cancel my contact, but Robert interrupted me once more, saying, &quot;What are you talking about? We don't do contracts.&quot; I replied, &quot;You guys don't do contracts for training sessions?&quot; Robert then says, &quot;Oh, I thought we were upset about your $14.99 membership.&quot; That remark made me feel upset and belittled, so I told him his communication ethics needed to improve, which exasperated him and he asked me to leave and have a good day. Robert proceeded to tell me that he would not be assisting me while I stood there. To get him to talk to me, I had to speak to him like a child. I suggested that we start over and get this situated. Robert eventually agreed to talk with me and review my account. Robert said he'd take it up with corporate and get back to me because he couldn't clarify why I was being charged $199 repetitively. Before ending our discussion, Robert tells me that in his 35 years as a manager, he has never been attacked in the way I &quot;attacked&quot; him. After 35 years of management experience, you should know how to deal with dissatisfied customers, in my opinion.<br /> <br /> While no one from Crunch has contacted me as of May 3rd, my paid training sessions are being canceled, and my bank has notified me that Crunch is still attempting to charge my disabled debit card. I also called and emailed Crunch Headquarters, but I have not heard back.<br /> <br /> My trainer told me via text that Robert her manager threatened her by saying she wouldn't be paid if I got my money back. This was a very unpleasant experience in which I was disrespected, belittled, and SCAMMED for $398 within one month. For me, my family, and friends, Crunch Fitness will no longer be our gym of choice. Our memberships have all been immediately canceled


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.