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Original Comment From the time Hughes net started in our house it did not work correctly. Once I figured out that it was not working correctly I contacted HughesNet multiple times. They advised that we were using all of our data and only had the slow data left for the rest of the month. So they advised us to go to a business account so we would have all the data we needed and things would run faster and it would work. I spent an hour and a half on the phone today with several people from your company. My intentions at the time of call were to cancel the service. When I attempted to cancel on the phone I was informed that there was a $680 cancellation fee that would be due if I canceled it. As the conversation went forward one of the representatives advised that they would take $200 off of the $680 and we would owe the balance. When I protested and said if you can take 200 off you should be able to take the entire fee off because I'm not paying it. I have paid for many months of Internet service and not had Internet service at all. We have always paid our bill on time every month with no late fees or non-payment. They have also sent multiple people out to try to fix the problem. Every time someone would come out they would tell us a different thing and it would not work. As a large corporation I would hope that she would have better customer service than what I have had to deal with. As far as I'm concerned I will never deal with HughesNet ever again and anyone that I know I will make sure that they understand what kind of a company you are.

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