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Original Comment From my understanding Asurion is the insurance provider on At&t phones... You file a claim and they shop u a phone within 24 hours... This is not the case... I have been trying to file a claim with them and receive my phone for the past 4 days now! Each representative tells me the claim is processed and to expect my new phone in 24 hours.... Yet I don't receive any tracking info, confirmation email or any update about my claim at all. When I call to find out the status of my claim, I find out each time (without being notified in any way)that it was cancelled and I was waiting around for nothing! They continue to stick me in this loop over and over again and I am still waiting for them to Annie up on the service they claim to provide. Don't waste time or $$$ with these guys. Get or add renters insurance for your device through your current insurance provider and have yourself the hassle. These people are true scam artists

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