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Original Comment 11:35 As I was walking into the Summerville location I hear a couple talking about how &quot;it's got to be some kind of joke in there&quot; no food in hand so I paid no mind. <br /> Walk inside there are 4 people waiting at pick up and 1 waiting to place an order. <br /> We waited talked to each other and not once was ever acknowledged by any one staff member.11:55 20 minutes went by and the woman in front of me understandably upset at this point not being acknowledged to even put in an order.. asked for some assistance and service but nothing. We were still being ignored. Waited another few minutes and she asked again, finally getting attitude from one staff member as we listened to them talk about her, she walked out. At this time there's about 8-10 of us waiting to place an order. You hear them talking amongst themselves and only serving the drive thru still. At this time I too am irritated but can't leave as my trailer is blocked by the cars lined up in the drive thru. So I chose to wait..I hear them yelling how it's going to be 25 minutes before any chicken is ready. With over 15 people in line waiting for an opportunity to place an order and a minimum of 10 cars, you're telling me they didn't think they would need chicken?! Needless to say everyone but myself and one guy walked out. So many disappointed individuals so much business lost. Still have not been able to place an order. 12:20<br /> I finally see this young lady who as I've been waiting I have seen her fling dough make and bake biscuits work the deep fryer and at least made eye contact with those of us who have been waiting. <br /> She comes around the corner and says &quot;oh man, where did everyone go?!&quot; The guy says &quot;they walked out, what do you expect?&quot;<br /> Comes to the register and apologized for her having to do everything I had watched her do.. I did not feel that this young lady owed anyone an apology. The others though that would have been expected. <br /> 12:36 ticket/receipt time stamp... I get to place my order. <br /> This young lady not only took my order but went in the back and got my order together and bagged. I will not even go into the story of how my tenders(since chicken still was not ready) were partially frozen after that long unimaginable wait. Horrible horrible experience... <br /> However I want this young lady to be recognized. As even the manager would not acknowledge the guest/customers, would not ring in an order, but just stand at the window for drive thru. <br /> This young lady deserves every bit of recognition this company can give. I'm not sure how to spell it but her name is Breanna/Breonna. <br /> Miss Bre... I thank you for being the only individual to try and be a decent human being and doing far more than just your job. Thank you for trying to get us a good lunch I know it was not your fault our food was cold and even partially frozen. <br /> This entire location and staff except for her should honestly be ashamed. It puts a huge negative damper and prospective on the company.

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