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Original Comment We called in a work order for our A/C on May 27th. A tech (from Performance Air HVAC) came out and spent a total of 7 minutes checking out our A/C. Gave us a 1 minute explanation of what our problem was, and left, never to be heard from again. We have been calling AHS almost everyday and we hold for hours. Did anyone else realize that American Home Shield has at my last count 5 different phone numbers? All calls are eventually answered by a person speaking very broken English. They must have a script to go by...&quot;I just tried to call the tech and no one answers so I just sent them an email so you should hear from them soon&quot;. Today June 21 at 2:15 I talked to &quot;John&quot; and he had a different script...&quot;I just talked to my DM and he is going to go to the approval dept. I promise to call you back in 1 to 2 hours&quot; It's now 7:05pm. As soon as you hang up they prompt you to take a survey on the help that you received from your agent. Why should I take a survey to rate someone who has lied to me and I've spent 25 days and countless hours holding on the phone. When we originally became members years ago this was a good company with excellent customer service. Now I believe that they are going out of business or at least they should. This has not been our first bad experience with AHS. Our last call took months to resolve. <br /> After reading all the other complaints, maybe there should be a class action suit against this company. I have now been on hold for 40 mins. I was in real estate and have many friends still practicing. Tomorrow I will call all of them and their companies to give them a heads up on referring their clients to AHS. Also the BBB will get a call. Through all of this we're not really sure of what is really wrong with our A/C.

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