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Original Comment Horrible experience to date. Ordered grill... delivery date 6/21 .... One day after Father's Day no biggie.... After more than half a dozen calls telling us the grill is "in transit" since the 16th...and "heading to the terminal" (whatever that means) we are no where closer to getting our grill. My first payment is due and we still don't have it. We speak to many many wonderful folks who answer the phone and make great promises (I always ask: who will call me back and when) which never come to fruition. We are going on vacation shortly so even if they ship it now we will have missed out on several weeks of grilling- including our planned July 4th BBQ. Don't even ask for a "supervisor" .... I'll be on hold and get nothing. I don't think they exist. So heartbreaking- why did we give our Kenmore grill away after 20 years of faithful service? I'll never look at Weber name the same. I'm still in this nightmare and will update on social media as it goes. So far day 16 with no end or grill on site.

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