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Original Comment My family and I booked a hotel through hotels.com for July 4th 2021. The hotel check in was at 3pm we were not able to get into our room which wasn't even our room that we reserved till 9pm in which is the time for the firework show. The hotel did everything they could do to right their wrong and even didn't charge us for the room. Hotel.com has been giving me the run around for this refund for almost a month now. Nothing has been refunded to me what so ever. Customer service wait times are three hours or more at a time, with call backs with an even longer wait time. Once connected we have been hung up on or told that there's. Nothing in the system stating that we are to be receiving a refund. Why I have no idea... I will never ever ever use hotels.com again. Why steal peoples money?

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