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Original Comment American Home Shield should fire Ashley Williams. She is unable to communicate with the companies assigned by American Home Shield nor me. I received text on 7/19/21 stating All Coast was going to put compressor in today. Without my knowledge she set up this appointment and I had to cancel my doctor's appointment because of this stress. Service tech came out and had no compressor and could not fix one in unit. Now she is stating he is coming tomorrow and bringing unit. She did not confer with me just set an appointment and I had moved my doctor appointment until tomorrow and was fortunate they had a spot. Someone should have trained her before giving her job affecting people's health. It was approximately 3 weeks ago when she stated company was ordering 3rd compressor and had not arrived today. She lies and put in the paperwork what she thinks will cover her being unable to solve problems. Someone at American Home Shield should look into this matter. She is treating this work order as if it was established recently. This was May 1, 2021. When you read her notes she is acting like she is actually doing work on his problem. No she is not. Someone higher than her should look into why she is treating this like a new work order!!!!!

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