Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment We rented a very overpriced mini van in July 2021 when we signed the contract it was 12:30pm (I reserved it for pick up 1 and drop off 1) BUT when the paper work was all done and the guy went to look for a minivan for us because I had reserved one and we had a wheel chair and needed one it took time bring the time past 1:00 for rental. Once we went to get our van it had no keys. We walked to the end of the parking lot and had to come back because there were no keys in the van like he had said. Time is still ticking at this point we didn't not get into and drive away for an hour after we walked into the place. The van was filthy! I used a wipe and wiped things down and the wipe was black, so you're over charging for a van rental claiming you're cleaning them when you aren't. When we dropped off the van we waited in an extremely long long to return. We filled up our tank on the airport property. After all is said and done I get my visa bill and BUDGET charged me 150.00 for another day and an extra fee. The charge $15.44 for gas! We filled up the tank on the airport property I have proof of that. When I talked to them they said they will refund the 150.00 but our license and name will be marked in their records so the next time we rent......well I WILL NOT RENT FROM BUDGET OR AVIS again. We were also told we would get a refund because the van was so dirty. I didn't get one. The manager I talked to said he doesn't see anything and won't be giving me a refund that I was lucky to be getting the day refund. What kind of scam is this? The rental time was not warranted a full day charge and really it was there issue not mine. Not to mention charging for gas when we filled the tank up.

Feedback

Your Name

Your Email

Verification