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Original Comment I have been trying to get a date in regards to fioptics in my area for over two years. I am always told that it is on the schedule within the next six months. Apparently that is not the case as that time has come and gone at least four times. When I call customer service they tell me that they have no additional information. When I call the coporate office number I am just transferred to the fioptics department and go through the same customer service song and dance. <br /> <br /> My service is like having dial up at my house. When my daughter has a zoom call for school I have to get off of my computer so that she does not have issues with the connection and she has to do the same for me. <br /> <br /> I really like my fuse email and it is the only reason I have stayed as long as I have with this terrible service. When it rains things just seem to get worse as water gets in the lines in the neighbors yard. <br /> <br /> I have been a customer with Cincinnati Bell for over 30 years I just want someone to explain why some of our neighborhood has fioptics and we keep getting the same timeframe message and can't get ahold of someone who can help.

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