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Original Comment Just had the most horrible experience with Pearle Vision specifically at the location in Tampa, FL (Address: 3708 Henderson Boulevard Tampa, FL 33609) I strongly disagree with the way that Pearle Vision handles the appointment setting online. I scheduled my eye exam appointment online on the website. And right after I scheduled the appointment it specified that my appointment was successfully scheduled. So at that moment everything was good to go. Then I receive two text messages to confirm that I am still able to come to my appointment which was scheduled for today 1/29th Saturday at 3pm. The confirmation messages were sent yesterday Friday and Thursday at the same time 4pm. I get out of work at 6pm, and I did what was asked of me, which was to confirm my appointment on the text message. However I confirmed at 6:30pm because like I mentioned before, I get out of work late and I'm not allowed to have my phone out while I'm on the clock. So I go ahead and make the trip of a 40 min drive to the Pearle Vision location, which is the nearest one to where I live, to attend my scheduled appointment at 3pm. Only for them to tell me that they canceled my appointment for my eye exam because I did not confirm the appointment EXACTLY at 4pm. I confirmed too late therefore my spot was given to someone else! On top of that I explained this to one of the employees about my situation and if it was possible that they could still see me at 3pm, because at the end of the day I STILL confirmed that I was indeed going to attend the appointment. Yet the employee explained that it's part of the policies issued by HR and the head quarters of Pearle Vision. Me being already frustrated and disappointed with the waste of time and effort they made me go through, I simply suggested to this individual that HR and higher ups should fix the policies for scheduling and confirming the appointments and be a little bit more understanding and flexible with their clients. This young man proceeded to sarcastically make an irrelevant comment about how he has two jobs and that this shouldn't have been an issue for me. In other words, he made me feel like this was all my fault and that I was not responsible enough to properly confirm an appointment. At no point time did I ask him if he had 2, 3, or 4 jobs at any time of the conversation. And that is not the way to speak to a customer at all, he needs to learn how to have compassion for customers, even when they are highly in distress for a situation that could have been avoided. I asked the employee to get his manager so I could speak to her, and make it known that the policies should be more flexible. For example, from the beginning right after I successfully scheduled my appointment online, Pearle Vision should specify right there in that exact moment to the customer that it is "MANDATORY" to confirm the appointment via text message before 4PM. And if that the appointment is NOT CONFIRMED BY 4PM then the appointment would be automatically CANCELLED. Therefore the spot will be given to some else. The manager did not seem to care at all about the way that her employee was handling this situation. Personally, in my opinion I will never be returning back to Pearle Vision EVER AGAIN along with my entire family who were also loyal customers for several years. This is very disappointing to be treated in such a disrespectful manner. I highly recommend that the CEO and the whole entire HR team re-evaluate the policy for scheduling and confirming appointments online, and to speak with both the manager and all of the employees at this Tampa, FL Location. Since apparently the manager and the employees do not know how to properly handle situations with respect, compassion, or any professionalism whatsoever. (Manager: Robin M. Brelsford) (Employee: Tommy Tran)

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