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Original Comment # 593556738<br /> Regarding 1403 Lois Lane Norfolk Va<br /> HVAC REPLACEMENT <br /> THIS HAS TO BE RESOLVED TODAY. IT IS ABUSE AT THIS POINT!<br /> 757 510-8325<br /> <br /> To whom and all it may concern,<br /> Besides the fact that the contractor American Home Shield is forcing us to use and wait around for HAS NO LICENSE it gets worse!!!!!!!<br /> The two gentlemen at this address are disabled. One mentally disabled and the other physically handicapped. They have had NO HEAT for a month.<br /> <br /> Every phone call to AHS (27.5 hours total) since Thursday February 24th has been recorded so there will be no discrepancies on this end as far as how all of this has gone down regarding the treatment from American Home Shield and their procedure and run around. <br /> We now have Bond 007 Heating and Air a class A LEGITIMATE, LICENSED, INSURED HVAC company, ready and available today. The unit and all parts to operate it are in and available. There are NO MODIFICATIONS or UPGRADES. It is quite simple. $6550.00 total cost. <br /> Does that sound like a lot of money to you? Is that the problem? Well we have had rental properties and our home with you for 20+ years and we have paid you easily over 40k- 50K in that time!!!!!!<br /> <br /> Being forced to wait and play the AHS game of quick fixes has now escalated into a huge problem! <br /> <br /> The City of Norfolk (where the property is located) assigned an attorney to this case as the tenant in the property has been without heat for a month. He is disabled and on section 8. At this point because of our organized, documented and recorded trail of events both via email, text and recorded phone calls from January until now it is clear to the DPOR, the attorney and the tenants family that we, as landlords, are not at fault. AHS and the contractor they are forcing on us, Roscoe Hall of Preferred Climate who has not been licensed since November 2020 is TOTALLY at fault. <br /> <br /> The HVAC was &quot;repaired&quot; earlier by Preferred Climate but quickly burnt out. We made another call to AHS the end of January and the contractor, Preferred Climate was to come out AGAIN. IT WAS 30 degrees and one tenant is mentally impaired and the other disabled. Roscoe Hall who is the owner was aware of this. He knows the tenant is mentally impaired and we have him recorded stating this fact and talking about it. He is taking advantage of him. Constant no shows during 3 weeks of 28-38 degree temperatures! We made NUMEROUS attempts to reach him and when his voicemail was not full we left messages. We called AHS and sent emails. We tried escalating. After many phone calls and emails to AHS and the contractor and AHS's attempts to reach the contractor finally AHS told us to call another contractor. The next day Feb 25th we did just that. The contractor,Bond 007 Heat and Air followed all AHS instructions and called for authorization. Mr Bond concluded the HVAC was no good. It was rusted and burnt out and beyond repair. He sent us pictures and AHS pictures and described the problem and danger when he called in his report as instructed. He was verbally authorized for $5000 on speaker phone and this was witnessed by the neighbor and Mr Bonds assistant. His bid to complete the job replacing the HVAC unit was 6650.00. Reasonable for a job done correctly with proper product in todays market. We called AHS to discuss the price. <br /> Meanwhile Roscoe Hall shows up at the tenants home, no calls,no text, no notice , after 22 days! He quickly states the unit needs a blower motor. As stated earlier, the tenant is mentally challenged and his father is disabled. They were very confused and upset. They are desperate for heat. They call Mr Foster and he gets on the line with Roscoe Hall and tells him he can leave as AHS approved George Bond since he has taken a month to arrive!!!!! He did not have the part with him but lied later to AHS and said he came to fix and had the part. He also lied and later told another AHS rep he needed to leave to go get it. Either way those lies are nothing compared to the fact that his statement that it only needed a blower motor was not only a lie, but the one that caused AHS to put a stop to the $5000 authorization and go with his cheaper outrageous, dangerous, fire hazard recommendation to install a blower motor. Again no repair, no heat for these men and no time when in the future that he would even return. Both Mr Bond and a third company, TNT that we had assess the situation refused to attempt ANY parts replacement due to the liability of fire with a rusted unit with burnt and corroding parts that would only blow more rust elements and debris into the filters and house and overheat. I know for a fact Roscoe Hall was aware of this as well. Not only had he already attempted his quick fix the first go round but because of his previous work he knew the state of the HVAC and lied to AHS about it. In our opinion it was more beneficial FOR HIM to collect his easy first and second AHS stipend for a Band Aid job and possibly more paying Band Aids in the future with this HVAC lie. It is criminal and negligent to know his recommendation was DANGEROUS and because these men have mental and physical disadvantages,no one would know any better! After 17 attempts to reach Roscoe on Friday Feb 25th and 26 phone attempts on Saturday he finally called back. All phone calls have been recorded and in this Saturday conversation I asked if he was for sure coming Saturday and if so when. He refused to commit to when he was coming. I then asked for a copy of his license and insurance, again no luck. Of course he was not doing that. I knew already from the DPOR he has no contractors license and I doubt he has insurance. I said an attorney was going to be present on Monday as this situation had escalated so a time would be appreciated. He then said &quot;Well, that unit is shot. I don't know what I'm going to do.&quot; FULL RECORDED ADMISSION. His blower motor scam was revealed. Today, Sunday Feb 27th, he sent us a text stating he will have no further business with us and his attorney will be calling us Monday. Meanwhile these tenants still have no resolution and no heat!!!!!!!!!!!!! <br /> <br /> Here are just a few local reviews of Roscoe Hall and Preferred Climate the unlicensed contractor YOU AHS are forcing on people!<br /> ROSCOE HALL<br /> DBA Name(s)<br /> PREFERRED CLIMATE<br /> License Number<br /> 2705125136<br /> License Description<br /> Contractor<br /> Firm Type<br /> Sole Owner/Proprietorship<br /> Rank<br /> Class C<br /> Address<br /> 215 N PALM AVE, VIRGINIA BEACH, VA 23452<br /> Specialties<br /> Heating Ventilation and Air Conditioning (HVA)<br /> Initial Certification Date<br /> 2008-11-03<br /> Expiration Date<br /> 2020-11-30<br /> <br /> Mr Low<br /> Need 0 Stars!<br /> This guy is a clown. He actully cut out support tresses in my attic to 'replace' an air handler. He has exactly NO CLUE on HVAC. Had to fire him and hire another company to undo his mistakes.<br /> Did not pass inspection for his work. Cost me an additional $1700.00.<br /> He had the thermostat going stright out of an exterior wall to cennect to the outdoor unit (straight out of the siding... dangling).<br /> PLEASE DO NOT HIRE THIS GUY... If I EVER see this bozo again...<br /> <br /> Daniel Shaw<br /> Guy came out as a representative of american home shield. Broke a system, tried to make me pay for it. Eventually got a judgement against him. He is incompetent.<br /> <br /> <br /> Angela Powers<br /> Avoid this contractor as well as American Home Shield. This company was assigned through an equally incompetent home warranty company American Home Shield! I have had a technician that first came out early June that was rude, bullying, and disrespectful. Then Roscoe, the owner, has come out multiple times and after 5/6 weeks of visits from this company I still have no working AC. Roscoe was scheduled to return 7/8/2021 between 0800 - 1200 to address the most recent &quot;fix&quot; not repairing my AC, he never called nor came. As of current 7/13/2021 at 1509, he has returned no text messages and I am unable to leave a message as his voice mail is full. AHS is of no help either. So here I sit having to use portable AC units running up my electric bill and no resolution to the AC problem. This is the current AC status WITH portable units running in my home. The moment those are off the temperature steadily increases.<br /> <br /> Volker Schweyer<br /> Avoid this company by all cost.<br /> I used Preferred Climate through my Choice Home Warranty, which is as bad as this contractor.<br /> My AC stopped working and he came to trouble shoot. His trouble shooting resulted in a diagnosis of low freon that was then interpreted by my insurance as a leak and that they don't cover any repair<br /> Now, the other side. I contracted a contractor to check out my broken unit that according to the first contractor and my insurance company must have a leak. Well, no leak at all. No need for a new unit either.<br /> A simple cable that was outside and exposed did all this.<br /> The first guy check my AC out for 5 minutes and told me that's the problem. My hired contractor thoroughly looked at it, found want was wrong, and even more told me that if one tests the charge of a cold unit it will always be lower. So he fixed it, ran it for 10 minutes and all is good.<br /> Lesson learned. Ditch your home warranty.<br /> And NEVER USE PREFERED CLIMATE<br /> The first red flag came up when the contractor had to scratch out the company name of his work order and had to handwrite his name onto it.<br /> <br /> NES Security Manager:<br /> If AHS makes you use this then call 833603586 to get a new person. The guy is trash and waiting for his license so I can report to VA licensing. Text response saying the person who was there said that it is working fine ... and that was it. Asked him all the technical questions and got no answer. AHS after 4 days has not even got the report so they can send someone else out. Just go with quality and not this person if you ge tthe choice.<br /> <br /> Brian Powers:<br /> 0 stars. Ran into the same issues as everyone else. Technician was sent out by home warranty company, didn't fix the problem, failed to submit diagnosis, and won't answer the phone.<br /> <br /> M C:<br /> Preferred Climate was sent by HSA home Warranty, said he couldn't get under my house because he was not small enough, totally understandable, he did attempt to sell me Freon. He said he would inform HSA to send the ticket to someone else. That never happened. I called HSA myself, they attempted to contact Preferred Climate, through email and phone, neither time they have responded. All agents for HSA have tried to contact, with no response. Horrible.<br /> <br /> Richard Diaz<br /> I placed a service request for my furnace with American Home Shield on December 5th, 2021. They assigned Preferred Climate. I booked an appointment on December 8, 2021 and they were a no show for the scheduled time. They finally showed the morning of December 9th, 2021. The employee said it was the blower, then he said it was the thermostat. I had the old thermostat, so he installed the old thermostat and the furnace was doing the same thing. He then said it was the control board. I told him he needed to reinstall my Smart thermostat when he returned, he agreed. December 15th, 2021 I called to see if the control board was ordered. He said it was going to take three weeks. I asked for the part information so I could possibility purchase and expedited it. He said call back. I called back on December 16, 2021 and was told the board would be delivered on December 17th 2021. On December 19th, 2021 I called to see if the board was received and I was told &quot;yea&quot;. I asked when he could come and install it and he said December 20th, 2021. I reminded him about reinstalling the Smart thermostat and he told me he was not going to. I called American Home Shield and stated I was not confident in Preferred Climate's abilities and that they refused to reinstall the thermostat that was installed at the time of their initial service call. After unsuccessful attempts of contacting Preferred Climate, American Home Shield sent Cutting Edge Total Comfort on December 22nd, 2021, but they refused to work on the furnace because of the condition it was left in by Preferred Climate. I have contacted Preferred Climate almost daily and they have not answered or returned my calls. It has been 43 day and I still have no resolution. Additionally, American Home Shield has been unable to get a hold of Preferred Climate. I can not believe this company is still in business with the consistent bad reviews. They are absolutely the worst.<br /> <br /> S.Howard<br /> DO NOT!!! Use this service. It was awful. Everything that the other people said about this company is so CORRECT. I don't know how he stay in business. I have used AHS over 20 years and this was one of the worst company they sent to me. I am upset with AHS they don't seem to help you with this company.<br /> He needs to be turned over to the Better business. Customer service was awful. It is no need to treat people the way he does.<br /> <br /> Patrick James<br /> Was referred through American Home Shield. Speaking with the technician prior to his first visit was odd. He kept asking what was wrong. We told him water was leaking.<br /> He asked again... why? Said we didn't know and that it was probably better for the professional to determine when he visited, he later Visited home / took pictures. Wife asked him to speak with the husband, he said he didn't need to.. I called him later that day and he said he would submit his report to AHS. That was the last time we saw or heard from him. They would not respond to AHS, nor the multiple calls we made directly to them. I highly recommend that you seek other options for your HVAC needs.<br /> <br /> Sonya Fitchett<br /> This company never answered or responded to calls from myself or American Home Shield. Owner sends calls straight to voice mail and voice mail is full so you can't leave a message. I even texted the cell only got a response when I texted them about going with another company and how unresponsive they are. Run from them!!<br /> <br /> Mike Smith<br /> RUN AWAY !!!!!! Do not even think of using their service! I had to utilize their service through A service warranty contract and called for three straight days with no answer. Because of the provider I couldn't switch to a new contractor until three days had passed. For three days I've called and left messages to no avail. They have not answered the phone returned a message for an email I would highly recommend not entertaining for a second utilizing their service.<br /> <br /> Erin Ervin<br /> stay away. They seemed like good guys when they were here but also said they would be back to finish when they got the parts and never returned. They won't call me back. This is all after they took our payment and then likely scammed the home warranty company.<br /> <br /> Tiffany<br /> I made an appointment on Friday for Roscoe to come out on Sunday morning. On Sunday, he called the owners of my home (and not me for some reason) to say he was coming in 1 hour. He never showed up so we called to ask for an ETA. He said because no one returned his voicemail that he was on the way, that he decided not to come. He said he is already in VA Beach now and he refuses to go back through the tunnel. I honestly can't believe Roscoe could possibly be employed here. It is clear from previous reviews that he is incompetent. Don't even waste your time with this place.<br /> <br /> Nor Poin<br /> Assigned thru home warranty company, not responsive, not professional, unbelievable he even has a business. Do not use. Questionable expertise also. Learned his craft on youtube.<br /> Service: Repair AC<br /> <br /> Johnathan Hamrick<br /> If your home warranty contracts them to fix your AC, strongly request a different company. The work is shotty at best, and then they don't return phone calls and/or hang up on you. STAY AWAY AND FIND A BETTER COMPANY.<br /> <br /> Carole Hoppel<br /> My daughter has been dealing with this terrible company since June. They don't answer their phone much less return any phone calls. Just a heads up to Roscoe. We will be reporting you you to better business bureau. And contacting Wavy 10 on your side. My daughter has been so stressed and upset about trying to get work completed.<br /> Which so bad for the baby as well as your daughter health. YOU haven't heard the last from us.<br /> Concern and angry parent<br /> <br /> Marie Henderson<br /> Null-0 Star Rating!!! I had contacted this unprofessional individual twice. The first time I called to set up an appointment but this guy would never answer the phone! Then when I put in a service request through my warranty company they gave him the contract again. This time I was able to get an appointment set but this Unprofessional Joker was a no call no show! Had me thinking that I had my days mixed up but when I checked my online account status it showed that he CANCELLED THE APPOINTMENT! ?

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