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Original Comment I went into the location at 5631 old Pascagoula rd in mobile Al today at approximately 11:30ish. Greeted at the door by a lady named Paula as she was pulling a dolly back in. My husband and I stopped in to get a ring tested that a guy needing some cash sold us at a gas station, we just wanted to see if it was real or if we just lost out on a little bit of money not that big of a deal honestly, this lady who wasn't that busy wouldn't even test it, said she could smell it's not real. If that had been the case fine ok, but when I'm asking you to take 5 minutes out of your day when you aren't doing anything to just test it anyway and you tell me no? worst customer service I've ever dealt with and I've been in the customer service industry myself for a long time. My husband and I own a automotive business, I understand dealing with irant customers which i wasn't and even then you don't treat a customer that way. The manager comes from the back because I asked the associate she couldn't just come test it for me real quickly, her manager Amanda or Reine tells me I can take it somewhere else and get it tested ok so you don't want money for your business to be able to sign your paycheck, be glad y'all are franchise or y'all would've been closed a while ago with them attitudes. I am not a racist person however I don't know if these are their real names so to make sure the right people are being held accountable the manager was a white lady Amanda or reine and Paula is a Spanish Filipino woman short, short brown hair. I didn't care one bit about the money but the customer service and even told her that and she laughed and said "oh your mad" like no mam not really a bit having a great day came in with my puppy in a Louis Vuitton air forces and true religions I promise you money was Never the problem the disrespect was.

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