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Original Comment This has been the worst experience ever. I purchased a hot point refrigerator from Home Depot in Nov. 2020 and got the extended warrant plan. My unit quit cooling on 4/10/22. I called made my claim and a technician came out 4/10/22 and said the compressor was bad. I called tech on 4/15 and got voicemail they were closed for Easter and going on vacation and wouldn't be back until 4/25. Assurion then said only part of the parts came in. I called them daily checking on parts. Cancelled Easter dinner and waited. When I spoke to technician when he got back he said he only needed a part so I called assurion and they said they were shipped. Assurion said tech would be out 5/6 to repair, I called tech 5/4 and 5/5 vm only I called 5/6 when he was supposed to be here and he finally answered and said he couldn't put it on he needs a special tool and he can't find one. He said he doesn't understand why assurion is not just doing a buyback with all they are paying. He said he talked to assurion 5/5 and told them this and sent an email. So back to calling assurion again. They said they had no notes of him calling or emailing. Said we'll just put in for buyback wait 3 business days. Called after my three days and request denied. So back to technician. Called escalated again (this about my 20th time) going to mark urgent again and send to service dept. called 5/11 and now they said they told technician to come today but they tentatively scheduled an appt for 5/17 again. Never notified of any of this. Their customer service is a mess, keep getting hung up on, told different things every time. How are u supposed to go for s month and a half with no refrigerator. So today I also called corporate number and they transferred me back to the same people. I'm at my wits end...

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