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Original Comment I filed a FCC complaint because they could not and would not fix their system error. I upgraded by their suggestions last summer my dumbphones to smartphones. I have three numbers/phones on this account for my family. One of the three is NOT able to purchase the $19.99 BASIC plan online like advertised and promised, which happens to be the cheapest plan. There only fix is to go to Walmart and buy a card. They can't explain why, or know how to fix it; or make any compensation other than "that is how it is purchase one of the other more expensive plans online or go to WALMART". Forcing me to buy a higher level of service I do not need. I have called weekly since April 2022 to try to get the issue resolved. Solution should be FIX the problem or compensate the customer until you can fix it.

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