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Original Comment I've had problems with my rower machine over the past year and had lots of down time waiting on parts that I had to install myself. Now just slightly after a year and moderate use the wheel isn't going smooth and getting friction.<br /> I called the customer service and after so many problems I wanted it switched out. I've owned Nordic Track since the ski machine so 25 years....<br /> Now they want me to pay 150 for tech to work on it and a trip fee. Almost 33 percent of my original cost.<br /> I'm absolutely disappointed and as a military family we won't recommend Nordic Track again. It wasn't our first choice in rowers but we went with their past reputation and didn't except junk or constant problems!!!<br /> Customer service was awful and I asked for manager but she was busy and didn't offer to return my call.<br /> Zero customer service that can't be empowered to solve common sense problems!!!

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