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Original Comment Unacceptable service it took me over 40 days to get time on my phone after they screwed up and took my girlfriend's number without their permission on the phone that I called them to fix mine to bring my old number over they took her phone number and put it on mine doing so that I had to cancel my service which I had to recertify and do everything all over to get service on my phone which they couldn't attach the minutes cuz they attached the number wrong again and they couldn't figure that out for two days until I mentioned it again and again and again they failed to listen well they finally attached my girlfriend's number back to her phone and it worked for 2 days thankfully that's what I used and I finally got time on my phone last night at 10:00 now today it said I used all my data up 4.6 GB after that I only got my phone at 10:00 they used all my data up travel troubleshooting it and whatever else they're doing with it just transfer numbers and blah blah blah well meanwhile my girlfriend's phone from simple Mobile where they stole the number for service got discontinued again due to their mistake this is all done to your mistake this is took me over a week now to get all straightened out and it's still not straightened out I've been on the phone from 7:00 in the morning till 11:00 at night time the headaches the stress the hardship this is caused is ridiculous I want some compensation for both of us and I want her phone working immediately tonight I am working on it on a call back I doubt they get it working for her this is bull crap I want my data back and I didn't sign up for 350 minutes and 4.5 gigs of data and and no hotspot who would do that there are way more deals out there I can't believe they're trying to pull that one even here on your side it says it's a thousand minutes you guys are saying I got 350 minutes what the heck who would do that I signed up for unlimited minutes and unlimited text and 25 gigs you guys trick people into this and this is a joke I'm not very happy so who's going to compensate me for my time and the anguish and the hardship this is all caused this is cause major fights between me and my girlfriend because of her phone and everything else I haven't been able to contact my kids who got covered at their mothers because my phone don't work I live in Aurora area so you're screwed if you don't have a phone this is all due to your agents not listening in the first place I can't even get up to a higher level without having to be Stern and calling back about a dozen times to tell them that it needs to be transferred to a higher department they all think they can handle it and when you tell him that they think they can handle it all boy they screw it up even more and they put another ticket in and screw up something else why can't they just listen and move us up to a higher department soon as you read and open it up on the phone it's not that easy they can see they should bite their pride and move us up to a higher department this is ridiculous get some training in on your agents or something I think a new phone at least the top of the line phone off your line would be at least something decent for me just for the trouble that I've been going through instead of this old 4G phone that you gave me I'm sorry that I don't seem grateful but with the service in the crap that I've been through I just can't be this is just it's total just because I'm low income and I get government services I should get treated like crap and get crap I want something from my time time is money for me and you guys have took enough of my time with this phone I wouldn't even have service right now if I wouldn't have put four days and night and day into it to call him back you nobody would ever call me back I would just sit here with a phone for a paperweight nobody could ever fix it they would try and try and try and they couldn't fix it and then they'd say oh they'll call me back well yeah they never call me back or listen to say they couldn't call me back or they couldn't message me cuz they couldn't listen they wouldn't listen when I told him that give him an alternative number that they could call me back on and he still didn't call me back because they couldn't fix it and couldn't bite their pride and send it to another level see my frustration this needs to be fixed and I need to be compensated something for my time and anguish thank you for your time sincerely Jesse schweigert

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