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Original Comment I have been shopping the Durango Tractor Supply for over a year. I buy very expensive horse and dog supplements among other things. <br /> I have tried on numerous occasions to straighten out my points. I've never received any coupons or discounts, until recently when, upon being very upset, a representative (Brianna) finally sent me a $50.00 gift card for my troubles. Even with that, they STILL have NOT fixed my points problem. Many phone calls and hours spent trying to get this done. Most recently, Joseph (877.718.6750) at ext 10875, Reverence #TSC0316991. Signed up for the new Neighbors Club and now everything shows NO POINTS!!!! I'm enraged about this and feel ripped off. Were they lost? Did they just disappear? What?!?!?! I have spent a fortune in your store and this upset me terribly. Whereas they were supposed to fix things to reflect my points, they were lost. A $50 gift card doesn't nearly cover the amount I've spent in that store for rewards. I appreciate that card, but it's only a buffer. <br /> Recently your company lost over $100 in ONE sale. The TWO items I purchased on a regular basis I just had delivered to my front door by Amazon. Within a couple of dollars difference (fuel and time). AND received my points on Amazon!! <br /> With the amount of time I have spent trying to resolve this situation, I find shopping Amazon prime far less expensive and certainly less time consuming than trying to get your representatives to fix my points with Tractor Supply. <br /> I would appreciate a response back from a corporate representative regarding this. <br /> As I said, if it can't be resolved, Amazon works for me!

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