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Original Comment I was at the airport with my PREGNANT girlfriend, going back home to Atlanta Georgia from my cousins funeral. Our flight was supposed to take off at 3:45. There was 3 different delays in the flight and now it is scheduled for 12 am and they get on the loud speaking and say "but I wouldn't be too sure about that you guys should probably get a refund. I call customer service about the situation and explain to them how I am here with my pregnant girls friend and have been for about 8 hours with no money for food or anything to drink (of course we went to the water fountain but still) and that our closest family lived about 2+ hours away so that wasn't an option for anyone to come get us this late at night. Also that we had no money for an Uber or Lyft or taxi or anything of the sort to get to a hotel nor had money for the hotel room for the night in itself. I stressed all of these issues to Abby who said she was the highest up of supervisors for Spirit that I could speak to, and her response was the only thing she could do for us was give us a full refund (I would still have to use the refund to buy another flight for the next day, and stay and sleep with my pregnant girlfriend in an airport with all of our valuable luggage overnight) or book us another flight with a credit from the first flight and I would have to do the same thing. I asked about a hotel credit, a refund AND. A free flight for the next day. SOMETHING to make me feel like my time was worth something and like I was a human and they felt some type of compassion or anything of the sort. The only thing they sent us was a $50 credit on our next flight (as if I want to EVER fly with them again if they don't make this right). Terrible customer service, terrible respect or compassion for others time, or comfort, or anything of the sort. 0 out of 10 do not recommend. Imagine your pregnant girlfriend having to stay hungry and thirsty in an airport for 9 EXTRA hours and someone says "here, take this $50 credit and we will see you next time." Complete disrespect and inhumane behavior...very disappointed. And I will do everything in my power to spread the word about this absolute nightmare of a trip until they make this right! ???

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