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Original Comment The technician associated with American Home Shield said the parts to fix my washing machine were no longer available, so I would have to get a new washer, which is covered under my contract. I called three times this week, getting an assurance that someone would return my call in 24 hours, which of course did not happen. I called several times today and received several differing answers about my issue, ranging from "our data is down" to "the technician didn't contact us." The latter one is really strange, since I got an email saying parts have been ordered. The customer care email I sent was returned as non-deliverable. Sears, who has the contract with AHW, has nobody taking calls. The home office number directs me right back to the 800 number and the same voice-prompt hell. While I wish I would have done my homework before I purchased this "warranty," I am astonished at the horrible nature of this company's so-called business practices. How do they sleep at night, knowing they are deliberately taking people's hard-earned money? Would they want their families treated this way? I'm canceling this "warranty" as soon as the issue is resolved...if not sooner.

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