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Original Comment I requested service for my heat pump on <br /> Jan 6, 2023. I had no heat and unit was blowing cold air. InAir heating &amp; a/c contacted me and set an appointment for the 10th. When the technician arrived and did his evaluation he said I needed more coolant added and also stop leak. He stated that I had 2 leaks that needed to be fixed but he couldn't do it at that time because it was too cold outside. It was 65 degrees in Georgia. He said he'd be back in 7-10 days and to use my auxiliary heat. My auxiliary heat does not work so he said to use heaters. I called and made an appointment for the tech to come back. The night before at 10pm I get a text saying they have to cancel because it was still too cold and that I'd have to wait until summer for it to be fixed. I contacted AHS the next day to see what could be done. I recounted to them what happened they said someone would contact me in 24 hrs. That never happened so I called again. This time my situation would be elevated in importance and someone will call me in 24 hrs. That didn't happen. I called a third time and asked to speak with a manager and was told they aren't accepting live calls but someone would call me back in 24 hrs. I paid the $125 dollars to have this company come to my house, make things worse, then tell me I can have my heater fixed in the summer, and my warranty company does nothing but give me the run around.

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