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Original Comment Over the past six months the service at Express Scripts has declined. If you are willing to wait on the phone waiting for them to answer, you can still get disconnected when they pick up the phone. Of the last 11 times that I have left my phone number for a callback. None of those times the phone disconnects within seconds of them picking up. It is really sad. The service that is being provided by Express Scripts.<br /> Let me list the excuses provided by the customer service reps when you finally do get through. We are having problems with our phone system . Over six months now the same excuses.... Let's not forget we don't have enough people to work. <br /> Just now I called and they said there was a seven minute wait, so I held on. After 20 minutes, the phone was picked up and disconnected.<br /> My question is very simple. It is pathetic customer service, the new standard??

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