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Original Comment This is the worst company I've ever had to work with. Customer service is non existent. When you call you get someone from overseas that has limited language capability (that is the nicest way I can describe it). All the customer service representatives (there were at least 4) literally read the same script. <br /> <br /> At first the company said my account was not activated. This information was mailed to me. The letter said that I owed $500 on the policy to activate the account. However the sellers paid for this policy up front. This was later confirmed.<br /> <br /> I had a severe plumbing issue at 10 PM on a Sunday night. I was only present in my home for less than 48 hours when the faucet was gushing water full blast. The handles on the sink were broken. The water turnoff valves were defective. We couldn't turn the main water off because we have steam heat. It was -20 degrees that night. The plumber that eventually came was unable to fix the problem was great but the problem continues. I live in a 1893 home.<br /> <br /> Multiple discussions have only escalated my frustration. I even called corporate!!! I didn't even ask for a full refund from the guy I was able to finally come out to the house. A claim for service is $100. Even if the &quot;approved&quot; plumber called and couldn't fix it I'm out a $100. A $600 difference.<br /> <br /> I DO NOT RECOMMEND THIS COMPANY. Save your money. Get a company that is committed to customer service. And can speak the language.

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