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We have a Kenmore elite dryer in our home. After a few uses the vent becomes charred leaving scorch marks with black residue on our clothing/bedding. We have it under warranty and not even the technician was helpful in explaining why this keeps happening. The vent plate was replaced more than once but the same problem still persists. It's getting annoying to buy new clothing/bedding everytime we use the dryer. So with that being said what solution is Kenmore proposing?


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