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Original Comment I just bought a brand new Troy bilt 42 inch pony lawn tractor. I put the steering wheel and seat on it and hooked up the battery. Tried to mow with it yesterday but the deck was vibrating so badly it scared me. I parked it and looked underneath and the deck belt was so loose I have no idea HOW it stayed on.I called customer service 3 times...each time the "kids" basically read from the owners manual or a script of potential problems and advised me to take to a service center (the nearest is 50 miles one way). I was told to try leveling the deck...I tried but the adjustment for the front of the deck would not budge. The seat tore up as well...(The very first day of use). I found bolts holding the left rear axle so loose they were almost falling out. I can not find ANY way to tighten the belt at all. Some at customer service say some are tension belts and some are not...No one could tell me if mine is one or the other (I can slip 4 fingers between the pullies and the belt so THAT doesn't seem good. I'm basically left on my own with the vibration problem.MY truck is down and I have no way to haul it. MTD tells me that they only honor the warranty at selected service centers and have no techs who come out to service their products. This company is the WORSE I have ever dealt with! Things that were supposed to have been done at the factory weren't so now here I sit!

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