Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I called on 6/23/2023 at 3:40 pm to cancel my membership and was told that I would have to wait a few weeks for them to contact me to cancel that. Why couldn't I just cancel it over the phone? My monthly charge of $70.00 comes out at the beginning of every month, so I asked the lady if I would be charged again if THEY don't contact me before my monthly payment comes out. I was told &quot;I will put a note on your account to contact you as soon as possible&quot;.<br /> My sister, also, had this same issue and was charged the next month as well, that's the only reason I brought up the situation. My sister had to contact the manager to finally get it cancelled and she got it cancelled right away. After not receiving anything from Massage Envy. <br /> I asked for the managers number in case I wasn't contacted. I was told to contact them during the week, during the day with the standard front desk phone number. Which I had called at 3:40 pm and was told the manager wasn't there. I called during the week and during the day. <br /> Cancelling a membership should not be this difficult nor should still be taken out of my account, considering I was trying to cancel it on the 23rd. This should not be a few weeks process.

Feedback

Your Name

Your Email

Verification