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Original Comment I placed an order online on July 22, 2023. After a few mins. I got an email, they cancelled my order due to the fact that they can't verify my address. I always use the same credit card and the address on file is the same. I even checked my bank and the have the correct address. Since it's a Saturday Customer Service is closed. I called Monday spoke to two customer service they said I shouldn't be billed because order has been cancelled. Well, I got charged for an order they cancelled and they said I need to wait for 10 days for a refund. I said can you send me an email so I have a proof that I will get a refund? They said it's the same email we sent you when your order has been cancelled. I got charged for a cancelled order I just want a proof I will get a refund and they didn't want to send me an email, they just want me to wait for my refund which is really annoying. Why would you bill a customer for an order you cancelled? I also emailed customer service 2x and NO REPLY at all. Do you even read emails Famous footwear? Horrible customer service.

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