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Original Comment I am a Csr with Consumer Cellular in the El Paso district.<br /> I want to bring to your attention that The Ozmo and knowledge-based system we are required to use, does not have certain phones listed. Alot of us have to use google to assist our customers because the programs we are offered are outdated and not user friendly at all. Keep in mind, we are dealing with senior citizens as our main source of business. Is there any way our company can update its systems so we can better assist our customers? It is a little frustrating not being able to assist them when they are already having issues with their devices. We cannot navigate them through the troubleshooting process and other tasks properly due to the out -dated programs and work material we already have. If we cannot fix the issue or think we have fixed it by the end of the call and sometimes guessing or giving inaccurate information and it happens again they end up calling back it does not help with overall voc. Can someone address this issue for us please?

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